FREQUENTLY ASK QUESTION
You can check your speed from http://proof.ovh.net/ and select Singapore server or visit http://www.speedtest.com.sg/.
Stop background activities and use our connection directly during testing for better understanding.
You can also monitor your network traffic via bandwidth monitoring tools like DU Meter, NetSpeedMonitor etc.
Several factors can be involved, first check other computers to see if the speed is the same. Next try using an ethernet cable to directly connect to the router. Check if you have multiple programs trying to download information simultaneously that may be slowing each other down. When other computers have the same speed, check with your internet provider for any known issues.
If other devices can access the internet, the computer may be having a driver related issue. This can be reinstalled in Device Manager.
The yellow triangle means it is connected but is not getting internet Try restarting the modem and router by unplugging them for thirty seconds and plugging it back in.
Try other websites, this would help check your internet connection. Try a different computer, this would check if it is the website itself. Finally, try a different browser to eliminate a browser issue.
Websites such as http://www.speedtest.com.sg/, http://proof.ovh.net/, http://speedtest.googlefiber.net/ etc. Better you direct connect your computer with ethernet and download something with IDM, eagle get or any other download manager.
You may be moving out of range of the WiFi. Check your device’s WiFi signal strength indicator and move to a different location. Some devices may automatically disconnect you from the wireless network when they have not been used for a period of time. It’s also possible that your location may be causing interference with the WiFi signal – try moving to another location and attempt to connect to the service.
You may share a junction box with other customers in your area. If everyone is trying to connect at the same time, you may get slow internet or facing high latency. To avoid this issue please connect with your service provider through optical fiber connection.
You can pay bill through Cash, bKash, Rocket, Nagad, Payment Gateway, Bank Transfer etc. Please check payment section of our website or Contact Accounts at 01999-993606.
You can call our customer support at 01976-993606, 01999-993606 or email customer support at firstname.lastname@example.org. Our online support is available for 24/7 and physical support is available from 10am to 8pm. You need to complain before 5pm to get physical support in same days.